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Refund & Returns Policy
At Crafters Coffee, we take care to prepare and pack every order accurately and in good condition.
Coffee and other food products
Due to the nature of roasted coffee and other food products, we do not accept returns or exchanges for change of mind, personal taste preference, or products that have been opened.
Damaged, incorrect or defective orders
If your order arrives damaged, you receive the wrong product, or there is another issue with your order, please contact us as soon as possible at info@crafterscoffee.ae.
Please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging where applicable
We will review the issue and, where appropriate, arrange a replacement, store credit or refund.
Order cancellations
If you need to cancel or amend an order, please contact us as soon as possible. We will do our best to assist before the order has been prepared or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
Refunds
Approved refunds will be returned to the original payment method. Processing times may vary depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the refund is due to an error by Crafters Coffee or an issue with the delivered order.
Returns
Please do not send or deliver any product back to Crafters Coffee without contacting us first and receiving return instructions.
Contact
Crafters Coffee Co.
Email: info@crafterscoffee.ae
WhatsApp: +971 56 300 9619