Privacy policy
Privacy Policy
Last updated: 20 August 2026
Crafters Coffee Co. respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and share personal information when you visit crafterscoffee.ae, place an order, contact us, or otherwise interact with our online store.
Information we collect
When you use our website or place an order, we may collect information such as your name, email address, phone number, billing and shipping address, order details, payment confirmation, account information and communications with us.
We may also automatically collect certain technical information about your visit, including your IP address, browser type, device information, pages viewed, referral source and interactions with our website.
How we use your information
We may use your personal information to process and fulfil orders, arrange delivery, process payments and refunds, provide customer support, communicate with you about your order, prevent fraud and misuse, improve our website and services, comply with legal obligations, and send marketing communications where you have chosen to receive them.
Payments
Payments are processed through third-party payment service providers. Crafters Coffee does not directly store your full payment card details.
Payment providers may process your information in accordance with their own privacy policies and security requirements.
Shopify
Our online store is powered by Shopify. Shopify may process certain personal information in order to provide the ecommerce platform, checkout, order management and related services used by our store.
Shipping and service providers
We may share information necessary to complete your order with trusted service providers such as delivery companies, payment processors, technology providers, customer support providers and other parties involved in operating our business.
We only share information that is reasonably necessary for them to provide their services.
Cookies and analytics
Our website may use cookies and similar technologies to operate the store, remember preferences, improve website performance, understand how visitors use the site and support analytics and marketing activities.
You can control or disable cookies through your browser settings, although some parts of the website may not function correctly if certain cookies are disabled.
Marketing communications
If you subscribe to our marketing communications, we may send you emails or other promotional messages about new coffees, product releases, restocks or offers.
You can unsubscribe from marketing communications at any time using the unsubscribe option included in the message.
Transactional communications related to your orders may still be sent even if you unsubscribe from marketing.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, fraud prevention and compliance with applicable legal and regulatory requirements.
Security
We take reasonable measures to protect personal information from unauthorised access, loss, misuse or disclosure. However, no online system or method of electronic transmission can be guaranteed to be completely secure.
Your rights
Depending on applicable law and your location, you may have rights relating to your personal information, including the right to request access, correction or deletion of certain personal information we hold about you.
To make a privacy-related request, please contact us using the details below. We may need to verify your identity before completing certain requests.
Third-party websites
Our website may contain links to third-party websites or services. Crafters Coffee is not responsible for the privacy practices, content or security of third-party websites.
Children
Our online store is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement where required by applicable law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements. The latest version will be published on this page with an updated revision date.
Contact
If you have questions about this Privacy Policy or how we handle personal information, please contact:
Crafters Coffee Co.
Abu Dhabi, United Arab Emirates
Email: info@crafterscoffee.ae
WhatsApp: +971 56 300 9619